1.1.How can I register on Veronikalove.com and how much it costs?
Please follow the registration link and fill out the form. It is free to register your profile and look through other ladies profiles. The more you tell ladies about yourself, the more chances you have to get their attention.
1.2.May I send messages without registration of my Profile?
No, to have an opportunity to communicate with a lady, you should register first.
1.3.What should I do if I forgot my password?
Use the service of password renewal here
. Insert your e-mail address and press the button “confirm”. Your password will be sent to this address. If you don’t remember the address that you put while registering, please contact us and we will provide you the first three letters of this address. Your password is ciphered and we cannot see it.
1.4.How can I change information on my Profile?
To change any information on your profile, please log in to your Profile, press the button “edit” and change your information.
1.5.How a lady can see my page?
Managers of the agency print your Profile for a lady; your page is available only for the site administrators.
1.6.How can I remove my profile?
To remove your profile please contact us and we will assist you with this.
1.7.How can I check the balance on my account?
To check the balance on your account you should log in to your account and follow the reference “Your credits”.
1.8.How can I upload a picture to my profile?
Please log in to your account and follow references My profile, Edit photos. Please notice that the size limit of the picture to be uploaded should not exceed 2 Mb. If you are unable to decrease the image size, please contact us and we will assist you with it.
2.1.If the lady doesn’t know English, how can she read letters and write me back?
The agency uses the service of professional translators, who signed the contract according to which they have no right to divulge any information, which they can get during their work. This service has already included to the cost of a letter and lady doesn’t pay additional money for translation. You can be sure that we do everything possible for your correspondence to be confidential.
2.2.Can I send a photo with my message and what is the picture size limit?
Yes, you can send any file with your message which is not bigger than 2Mb.
2.3.Should I open all incoming letters?
No, you can open only letters from the ladies that you are interested in.
2.4.Is number of symbols in the letter limited?
There is no limitation for the number of symbols; however as you can see in the course of practice, very long letters are very rarely being read till the end, because the lady is not interested in the number of symbols, but in warmth, care and attention that you are able to show her through this letter.
2.5. Exchanging personal contact information.
It is prohibited to exchange any personal contact information through the letters, sms and during the phone call. If you'd like to receive ladies direct contact information, please use the Contact us page to submit a contact request. Please note, that we provide only the information, that lady agrees to share with you and we responsible for its accuracy for the limited period of time of one month. After we receive a request from you, the IMBRa form will be sent out to you that needs to be filled out and sent back to us. (Including non-US citizens) Also, you are eligible to apply for directs contacts only after sending 15 letters and receiving 15 letters from one lady, or after spending total of 300 credits on the web-site and the charge per filled IMBRA form would be 50 credits. Please don't forget to include ladies ID number and name on your request.
Do not try sending your email, phone numbers address, etc through the letters, as they will be blocked and not delivered to the lady, also you will be charged 3 credits per letter that will not be refunded.
Please notice that we are fully responsible for validity of provided information for limited time of 30 days.
2.6.How can I set up a phone conversation with a lady.
To set up a phone conversation, please log in to your account and follow the Phone Reservation link located on the left side of the screen under Services. Fill out the form provided and submit it to us for further assistant. If you are having troubles with this service, please contact our customer service.
2.7.How can I personally meet with a lady.
If you would like to meet with a lady personally, please contact our tour manager by visiting Contact us page and she will be glad to answer all your questions.
We will not be able to start process of meeting arrangement without IMBRA form being filled out. The International Marriage Broker Regulation
Act is required to be completed by each member of our web-site
(including US and non-US citizens)
before contact information is being released and personal introduction can take place. US and non-US citizens can undergo back-ground check if necessary based on the completed form to provide highest level of security and it will not be disclosed to any third party without permission. Non-US citizens are required to fill out only those paragraphs of the form that contain primary information without any further notarization.
If you'd like to start process immediately, please DOWNLOAD
the form and get in touch with our Tour manager for further assistance.
2.8.I purchased a gift and it was not delivered yet.
Please allow us at list 3 business days to deliver the gift. Also, please notice that during holidays ladies can be out of their hometown, so it will take longer to deliver the gift.
Please notice that the gift on the image may vary from the delivered item.
2.9 Live Video Chat service.
We are happy to offer live chat service, where you are able to chat with ladies in real time and watch three video streams at the same time. Click here for instruction !
3.Payment methods, refunds and service cost
3.1.How to purchase credits?
After the registration of your profile, on the left side of the page please follow the reference “My Account” – “Purchase credit” and choose the convenient for you method of payment. We guarantee the safety of this operation because we work using the SSL technologies of grinding. You can conduct your payment using credit cards by choosing the amount of credits you would like to purchase.
3.2.How much does it cost to use the service?
The more credits you purchase, the cheaper it is to use the service (see below):
$30 – 20 credits, $50 – 40 credits, $100 – 90 credits, $150 – 150 credits, $250 – 250 credits.
The charge for the service is following: to send a new letter and to open ladies letter cost 3 credits each, to view ladies video is 1 credit, but there is also free preview available.
3.3.Can I get credits back for empty and/or duplicate letters.
Please contact our customer support or send a request to receive a refund for duplicated or empty letter and we will be happy to deposit it to your account immediately.
3.4.My payment went through, but credits were not deposited to my account.
If credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.
3.5.I received half of the amount of credits that I purchased. What should I do?
If the full amount of credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.
3.6.Can I use Western Union for paying?
Yes, you can use Western Union service, you should contact the site managers and they will procide you with all necessary information.
3.7.Can I use my credit card for paying and how safe it is?
Yes, you can use credit card to pay for the service. The information about your credit card is impenetrable. Purchasing information which you put on our sire cannot be saved, because during our processing we use the SSL technologies of grinding. You can check this by yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window. It changes from HTTP to HTTPS and this means that your information cannot be saved even if your Cookies are switched on.
3.8.How can I implement cash payment?
You can either use wire transfers, such as Western Union or Money Gram, or use new method CashU. Please visit their web-site
to learn more on where you can purchase cards.
We are now able to accept PayPal payments. Please choose this method during the check out and follow steps after that.
3.10.Payment through the bank account.
You can conduct your payment through the bank account. Please contact our customer service to receive all necessary information.
3.11.Rates and Fees
Minimum amount of credits to purchase is 20 ($30).
||Cost per credit
The charge for the service is as following:
- 3 credits per each outgoing letter
- 3 credits per each new incoming opened letter
- 1 credit to watch video (does not include free preview)
- 1.5 credit per minute of the phone conversations
- 1 credit per each incoming opened SMS
- 1 credit per each outgoing SMS
- 0.5 credits per minute of Live chat service
- 0.5 credits per minute of Live video stream (per one)
For other fees, that are not included in the list, please contact our customer service.
You can check your account balance at any moment by logging in to your account and following the reference “Your credits”.
4.1.Credit card user safety
The information about your credit card is impenetrable. Purchasing information which you put on our sire cannot be saved, because during our processing we use the SSL technologies of grinding. You can check this by yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window. It changes from HTTP to HTTPS and this means that your information cannot be saved even if your Cookies are switched on.
Veronikalove.com values confidentiality of its clients and will not spread your personal data. We’ll use all your information: name, address, phone, e-mail addresses, and credit card information only to create your account on Veronicalove.com, contact you if needed, process your payment for services, and confirm your identity during the contact. We would like to warn our clients. Do not share your information on other sites which are not the part of our service, because it can become available for a lot of people. Be careful when you decide to reveal your information! We follow an established order of security to preserve your personal safety and protect your information from receiving by a third person. Don’t forget that only you are responsible for a safety of your account: password, e-mail address. Veronikalove.com is extremely careful with your personal information and responsible for confidentiality.
4.3.Anti scam policy
Veronikalove.com is a local agency. Our advantage is the next one – we are the only link between you and a lady and there are no mediators! Our managers personally know every lady and we are sure that all of them are real. Before registration we check every lady’s passport and all ladies’ photos represent the facts! Managers from the main office visit local offices several times per month to support and consult them. We take strong measures to avoid cheating and misunderstandings, but of course it is impossible to avoid all difficulties. Take care also by yourself: ask lady a lot of questions in order to know her better, if you decided to visit our country and meet lady in person our agency will help you in meeting, accommodation and also will render you an interpreter if you have a language barrier between you and your lady. If you doubt about lady’s honesty, write to us firstname.lastname@example.org, and we will try to make this situation clear at the earliest possible date. We hope that you will find the lady from your dream here on our site. We show honesty, openness and responsibility on our work and we hope that you’ll be satisfied with our cooperation.
4.4.What is Veronikalove.com?
1.Our club has a wide net of branch offices which covers the major part of Ukraine and joins a lot of lonely and beautiful ladies who want to change their life and find a man for serious relations. We propose you such an opportunity to become a member of our club and hope that you will find the girl here with whom you will be pleased to communicate, want to meet and tie the knot. We create the most comfortable conditions for your communication and we want you to find your love here in Ukraine. Register here and you will open the world of new opportunities for you!
2.Our task is to join people and help you to see how beautiful, neat, attractive, and smart Ukrainian ladies are and give you an opportunity to communicate with them. We are attentive to every member of our club, and value your credibility. Our club gives you a chance not only to find a congenial person, and know this person better, but change your life, make it brighter, more interesting and full of love and attention.
3.You entered our site and probably had already seen our Ukrainian members. They are gorgeous! Register here and you will get such an opportunity to find out that they are nit only beautiful but neat, smart and interesting also. Our club gives people a chance to find their love, dip into the world of romantic relations, and make their life more interesting and bright!
4.5. 100% satisfaction guarantee
Our web-site is working towards your satisfaction and in appreciation of your loyalty, and to demonstrate our confidence in the service we provide, our company offers 100% satisfaction guaranteed. Now you have one week (7 days) to contact us and if you feel that you are not 100% satisfied, we will deposit every credit you spent back to your account*.
We believe that providing great service to our customers is the key.
* credits for last 2 weeks (14 days) for a correspondence with a lady, including the reason of discontent, so we can prevent this kind of issues from happening in future. Eligibility for refund to your credit card may vary on an individual case basis. Credits for phone call, contact request and gifts are not eligible for a refund.
Veronikalove.com is a local agency which has a wide net of branch offices and makes communication between foreign men and lonely Ukrainian women possible. If the lady has some problems with the English language, our Agency will grant her a translator who signs a contract according to which he or she has no right to reveal the information about any communication between men and women. We have a strong security and confidentiality policy. All your personal information given to us during your registration cannot be spread and privacy of correspondence is also strictly observed. Our managers don’t look through your correspondence and an exception can be only in case of some investigation. Our task is only to create the most comfortable conditions for you while you are looking for a person who will become the closest to your heart and make your communication convenient and pleasant. If you decided to show the lady your attention, our agency can deliver her flowers, candies, toys and other gifts on behalf of you. The full list of gifts you can see if you follow the reference “Gifts”. You can say that you can do this through the post. And of course you can use it, but we will do this faster, more tactful and intimate! Amaze your beloved lady; grant her small personal holiday and good mood! And we will definitely send you lady’s photo with your gift! If you decided to visit Ukraine, managers of Veronikalove.com will help you to settle all questions about your visit organization: meeting, transport, accommodation. This will help you to avoid unpleasant moments during your trip, make your visit more comfortable and safe and leave only good memories!
If you need some additional help, our managers will gladly assist you. When you have some questions about the work organization on our site you are welcome to address our Customer Support Alena. If you wish to get ladies’ information or meet your lady in Ukraine our Tour Manager Galina will be glad to settle all your questions.
5.3.The phone numbers on your web-site are not working/not answering.
If you can not get in touch with someone over the phone, please leave us detailed voice mail and customer service representative will get back to you as soon as possible. Also, you can submit your question via the email by visiting Contact us page.
5.4.Where can I get additional information?
Please visit Contact Us page and submit any request to our managers. Or use email address email@example.com for assistance.